Last Updated: 02/04/2026

1. Our Approach to Returns and Refunds

At Offerova, we believe that purchasing wall art should be a comfortable and confident experience. Selecting artwork for your home or workspace is a personal decision, and we understand that occasionally a purchase may not meet your expectations.

Our Returns & Refund Policy is designed to provide clear instructions, reasonable return conditions, and a straightforward process for resolving concerns after delivery.

This policy explains return eligibility, authorization requirements, prepaid return shipping, exchanges, refund processing, and procedures for reporting damaged or incorrect products.

It applies to eligible physical wall art prints purchased directly through our official website, https://offerova.shop/.

We encourage customers to review the information below before requesting a return.

2. Our 30-Day Return Policy

Offerova accepts eligible return requests within 30 days of the date your order is delivered.

The return period begins on the confirmed delivery date, not the purchase date or shipment date.

If you would like to return an eligible product, please contact our customer support team within this 30-day window.

All returns require advance authorization.

Customers should not send merchandise back without first receiving approval and return instructions from Offerova.

Our support team will review the request and explain how to proceed.

Return requests submitted outside the standard 30-day period may not qualify for a change-of-mind return. This limitation does not override any mandatory consumer rights or remedies available under applicable law.

3. Return Eligibility Requirements

To qualify for a standard return, merchandise must satisfy the following conditions:

• Unused condition: The product must not have been used, installed, or displayed in a manner that alters its original condition.
• Original condition: The artwork must remain in the condition in which it was delivered, without damage, alterations, or signs of improper handling.
• Original packaging: All original packaging supplied with the product must be included.
• Complete contents: Any accessories, protective materials, or additional components originally provided must be returned.
• Proof of purchase: A valid order confirmation, receipt, or other acceptable proof of purchase is required.
• Prior authorization: The return must be approved by Offerova before the merchandise is shipped back.

For wall art prints, customers should take particular care to protect printed surfaces, edges, and corners when preparing a return.

Products showing signs of customer-caused damage, improper handling, or unauthorized modification may not qualify for a standard return.

If you are unsure whether your purchase meets these conditions, please contact us before arranging the return.

4. How to Request a Return

We have organized the return process into clear steps to help customers understand what to expect.

Step 1: Contact Offerova Customer Support

Send a return request to:

contact@offerova.shop

Please include the following information:

• Your full name.
• Your order number.
• The product you wish to return.
• The reason for the return.
• Relevant photographs, if the request concerns a damaged, defective, or incorrect product.

Providing these details helps our team identify the purchase and review your request efficiently.

Step 2: Receive Return Authorization

Our customer support team will evaluate the request based on the order information and applicable return conditions.

If the return is approved, you will receive:

• A Return Authorization Number (RA#).
• Return packaging and shipping instructions.
• The appropriate return shipping destination.
• A prepaid return shipping label.

Please do not send your item before receiving authorization.

Step 3: Prepare the Return Package

Place the unused product in its original packaging, including all supplied accessories and components.

Ensure that the artwork is adequately protected to prevent unnecessary damage during return transportation.

The Return Authorization Number (RA#) must be clearly displayed on the outside of the return package.

Follow the instructions provided with your return approval.

Step 4: Ship the Authorized Return

Use the prepaid shipping label supplied by Offerova.

Approved return shipping is free when customers follow the provided instructions.

Keep any available shipping receipt or tracking confirmation until your return has been processed.

Step 5: Return Inspection and Refund

Once the return is received, our team will inspect the merchandise to verify its condition and eligibility.

The inspection generally takes 3–5 business days after receipt.

After the return is approved, the refund will be issued according to the processing schedule described below.

5. Free Return Shipping

Offerova provides a prepaid return shipping label for approved returns.

Customers do not have to pay return shipping costs when using the supplied label and following the authorized return instructions.

This benefit applies to returns that have been reviewed and approved by our support team.

To ensure your return is properly identified and processed:

• Request authorization before shipping.
• Use the provided prepaid label.
• Display the assigned RA# on the outside of the package.
• Follow the shipping and packaging instructions.
• Retain available tracking information.

Customers should not independently purchase return shipping or send an unauthorized package without first contacting Offerova.

We do not charge restocking fees for approved returns.

6. Products That Cannot Be Returned Under the Standard Policy

Certain products are excluded from our standard change-of-mind return policy.

These exclusions include:

Personalized Wall Art

Products created or modified according to customer-supplied personalization details are generally not eligible for standard returns.

Custom-Made Products

Artwork specifically created or produced according to individual customer requirements is generally excluded from standard change-of-mind returns.

Final Sale or Clearance Merchandise

Products expressly identified as final sale or clearance are not eligible for standard change-of-mind returns.

Any such designation should be communicated in the relevant product information.

Products Damaged Through Customer Handling

Items damaged after delivery through misuse, improper installation, inappropriate cleaning, unauthorized modification, or other customer-caused handling issues are not eligible for standard returns.

Important: These exclusions do not remove or restrict mandatory customer rights concerning defective, damaged, or incorrectly supplied merchandise.

If you receive an item with such an issue, please contact us so that an appropriate resolution can be reviewed.

7. Damaged or Defective Wall Art Prints

We recognize that the physical condition of printed artwork is essential to its appearance and intended use.

If your wall art arrives damaged or appears defective, please notify Offerova as soon as reasonably possible after discovering the issue.

Examples of concerns may include:

• Visible damage to the printed surface.
• Significant creases, tears, or other physical damage.
• Damage to product edges or corners.
• A material defect affecting the artwork.
• Shipping damage that compromises the product's condition.

When contacting us, please provide your order number, a brief explanation of the problem, and photographs of the affected artwork and packaging when available.

We recommend retaining the original packaging while the matter is being reviewed.

Our team will evaluate the information and explain the available resolution options.

Depending on the circumstances and applicable legal requirements, an appropriate remedy may include a replacement, return, refund, or another suitable resolution.

Customers will not be required to pay approved return shipping charges when following the instructions provided by Offerova.

Nothing in this policy limits mandatory legal remedies for defective or damaged merchandise.

8. Incorrect Products or Order Discrepancies

If the wall art print you receive does not match the product ordered, please contact our customer support team.

This may include situations involving:

• The wrong artwork or design.
• An incorrect size or product variation.
• Missing products from the confirmed order.
• Missing components identified as included with the product.
• A material difference between the ordered item and the merchandise received.

Please include your order number and a description of the discrepancy.

Photographs of the delivered product may help us verify the issue.

After reviewing the order information, we will provide appropriate instructions and determine the available resolution.

Depending on the circumstances, this may involve supplying the correct product, arranging an authorized return, or providing an applicable refund.

Do not ship an incorrect product back without receiving return instructions from Offerova.

9. Exchanges

Offerova handles standard product exchanges through a return-and-reorder process.

If you would prefer a different wall art design, size, or available product, the following procedure applies:

1. Contact Offerova to request a return of the original item.
2. Obtain return authorization and the assigned RA#.
3. Return the original product using the provided prepaid shipping label.
4. Allow the returned product to be inspected and approved.
5. Place a separate order for the desired replacement product.

Eligible credit resulting from an approved return may be applied toward the replacement purchase where applicable.

Replacement purchases are subject to current product availability and the prices displayed at the time of the new order.

We cannot guarantee that a particular design, size, or variation will remain available.

For defective, damaged, or incorrect items, please contact our support team before following the standard exchange procedure so that the appropriate remedy can be determined.

10. Return Inspection

All standard returned products are subject to inspection before a refund is approved.

Once Offerova receives the authorized return, the inspection process generally takes 3–5 business days.

During this review, our team may verify:

• That the returned product matches the original order.
• That the item remains unused.
• That its condition meets the applicable return requirements.
• That original packaging is included.
• That supplied accessories and components are present.
• That the return has a valid authorization record.

If additional information is needed, we may contact the customer using the details associated with the order.

Where a standard return does not satisfy the stated eligibility requirements, our team will explain the findings and available next steps.

Inspection and eligibility requirements do not override remedies required by applicable consumer protection laws.

11. Refund Approval and Issuance

Once an eligible return has been received, inspected, and approved, Offerova will begin the refund issuance process.

Approved refunds are issued within 5–7 business days after return approval.

Refunds are issued to the original payment method used for the purchase.

The refund issuance period begins after approval, not when the customer first requests a return or when the package is shipped back.

Customers should distinguish between the time needed to inspect returned merchandise and the time required to issue an approved refund.

Our support team can assist if you have questions about your return status or refund confirmation.

12. When Will My Refund Appear?

Refund processing involves three separate stages.

Stage 1: Inspection

After the returned product is received, Offerova generally completes its inspection within 3–5 business days.

Stage 2: Refund Issuance

Following return approval, the refund is issued to the original payment method within 5–7 business days.

Stage 3: Financial Institution Processing

Your bank or payment provider may require an additional 3–10 business days for the refunded amount to appear in your account.

These are separate processing periods.

The time required by a financial institution is outside Offerova's direct control.

A refund that has been issued may therefore take additional time to become visible in the customer's account.

Business days exclude weekends and applicable public holidays.

13. Original Payment Method

All approved refunds are issued to the original payment method used to complete the transaction.

This approach helps maintain accurate transaction records and supports consistent refund handling.

For security and accounting purposes, refunds are not ordinarily redirected to unrelated payment methods or other individuals.

If your original payment account has been closed, replaced, or is otherwise unavailable, please contact our customer support team.

We will review the circumstances and provide appropriate guidance based on the payment provider's available procedures.

The actual posting of funds remains subject to the relevant financial institution's processing requirements.

14. Refunds for Canceled Orders

If you need to cancel an order, please contact Offerova as soon as possible.

Cancellation requests are reviewed according to the current order status.

If an order has not yet entered fulfillment or shipment, cancellation may be possible.

Once an order has been prepared or transferred to a delivery carrier, cancellation may no longer be available.

If an order is successfully canceled after payment has been collected, the applicable refund will be returned to the original payment method.

For refunds not requiring a physical return, the relevant approval and payment processing circumstances will determine the applicable procedure.

If an order has already shipped and cannot be canceled, customers may request a return after delivery in accordance with the eligibility conditions described in this policy.

Submitting a cancellation request does not automatically guarantee that the order can be stopped.

15. Returns for Multiple-Item Orders

If your order includes several wall art prints, you may request a return for one or more eligible items.

Each product included in the request must satisfy the applicable return requirements.

Please identify the specific merchandise you would like to return when contacting customer support.

Our team will review the request and provide appropriate authorization instructions.

If only part of an order is returned and approved, the refund will relate to the eligible returned merchandise and any additional amounts required by applicable law.

Customers should not assume that returning one product automatically cancels or refunds the remaining items in the same order.

16. Unauthorized Returns

Returns must be authorized before merchandise is shipped back to Offerova.

Packages sent without approval or without the required Return Authorization Number may be difficult to identify and may require additional investigation.

To avoid unnecessary complications, customers should always:

• Contact customer support before returning an item.
• Obtain written return approval.
• Use the supplied prepaid return label.
• Clearly display the RA# on the outside of the package.
• Follow the return packaging instructions.

Sending merchandise to the business contact address without specific return authorization does not establish that the location is an approved return facility.

The correct return destination will be communicated with the authorization instructions.

17. Return Packaging Responsibilities

Wall art prints should be handled carefully when being prepared for return shipment.

Customers are responsible for taking reasonable care of the merchandise while it is in their possession and during return preparation.

Please use the original packaging and include all supplied protective materials and components.

The artwork should be secured to reduce the risk of bending, scratching, creasing, or other unnecessary damage.

Avoid attaching adhesive labels, tape, or writing directly to the printed artwork.

The prepaid return label should be attached to the exterior shipping package as instructed.

Customer-caused damage may affect eligibility for a standard return.

These requirements do not reduce rights applicable to products that were already defective, damaged, or incorrectly supplied.

18. Refund Delays and Payment Questions

If your return has been approved but the expected refund has not appeared, please first consider the separate inspection, issuance, and financial institution processing periods.

Once a refund has been issued, your bank or payment provider may need additional time to post the transaction.

If the relevant processing period has passed, you may contact your financial institution for further information.

You can also reach Offerova for assistance reviewing the available refund records.

When contacting us, please include:

• Your order number.
• The name associated with the order.
• The date of your return approval, if available.
• A brief description of your concern.

Please do not send complete payment card numbers, security codes, or account passwords through email.

We will review the information available to us and provide appropriate guidance.

19. Consumer Rights and Legal Protections

Offerova's standard return conditions are intended to provide a clear and consistent process for eligible purchases.

They are not intended to replace, restrict, or eliminate consumer rights that cannot legally be waived.

Depending on the circumstances and applicable law, customers may be entitled to remedies concerning:

• Defective products.
• Merchandise damaged before or during delivery.
• Incorrectly supplied goods.
• Material product misrepresentation.
• Other failures to meet applicable legal obligations.

The standard exclusions for custom-made, personalized, final sale, or clearance merchandise do not override mandatory remedies in these situations.

Where applicable law provides greater customer protections than the standard conditions stated in this policy, those legal protections will apply.

20. Related Store Policies

This Returns & Refund Policy should be read together with other relevant Offerova website policies.

Our Shipping Policy explains U.S. shipping destinations, free standard delivery, order processing, shipping transit estimates, tracking, and delivery-related concerns.

Our Payment Policy describes checkout transactions, billing responsibilities, payment authorization, and the processing of approved refunds.

Our Terms of Service provide the general conditions governing purchases and use of our website.

Our Privacy Policy explains how personal information associated with purchases, returns, and customer support requests may be handled.

These policies are intended to provide consistent information throughout the shopping experience.

21. Changes to This Policy

Offerova may update this Returns & Refund Policy when necessary to reflect changes in business operations, customer service procedures, or applicable legal requirements.

Updated versions will be published on our website with an appropriate revision date.

Material changes will apply prospectively unless otherwise permitted by law or validly agreed with the customer.

Updates will not retroactively remove return rights or mandatory consumer protections applicable to an already accepted purchase.

We encourage customers to review the current policy before ordering.

22. Customer Support and Return Assistance

If you have questions about whether your wall art print qualifies for a return, need help requesting authorization, or would like an update on an existing return or refund, please contact Offerova directly.

Our support team can assist with:

• Return eligibility questions.
• Return authorization requests.
• Prepaid return shipping labels.
• Return Authorization Numbers (RA#).
• Exchanges and replacement purchases.
• Damaged or defective artwork.
• Incorrect or incomplete orders.
• Return inspection updates.
• Refund processing inquiries.

We aim to respond to customer inquiries within one business day.

Response times may occasionally be longer during weekends, public holidays, or periods of increased customer service demand.

For order-related requests, please include your order number and relevant details so we can review your concern efficiently.

Offerova — Returns & Refunds Support

Website: https://offerova.shop/

Email: contact@offerova.shop

Phone: +1 859 742 9042

Business Address:
3379 Blackberry Dr
Erlanger, KY 41018
United States

At Offerova, we want every customer to feel informed and supported, from choosing a wall art print to resolving a concern after delivery. Our commitment is to communicate return conditions clearly, handle eligible requests fairly, and provide dependable assistance throughout the process.