Last Updated: 02/04/2026

1. Introduction

At Offerova, we believe purchasing wall art should be as straightforward and dependable as choosing the artwork itself. Our payment practices are designed to give customers clear information about transaction processing, billing responsibilities, and the steps involved in completing an online purchase.

This Payment Policy explains how payments are handled through our website, https://offerova.shop/, including accepted payment methods, order authorization, pricing, applicable taxes, transaction security, and refunds.

By placing an order through Offerova, you agree to the payment conditions described in this policy, together with our Terms of Service and other applicable store policies.

All transactions are subject to the payment options and checkout conditions presented at the time of purchase.

2. Accepted Payment Methods

Offerova accepts online payments through the payment methods available at checkout.

The payment options displayed during checkout represent the methods currently supported by our online store.

Available options may depend on the payment service configuration, transaction requirements, and other relevant processing conditions.

To complete a purchase:

1. Select your preferred wall art prints and any available product options.
2. Add the selected products to your shopping cart.
3. Proceed to the secure checkout process.
4. Enter the required billing and shipping details.
5. Select one of the available payment methods.
6. Review your order total and complete the payment process.

Payment methods may be updated when necessary. Customers should refer to the live checkout page for the most accurate information about available payment options.

We do not guarantee the availability of a particular payment service unless it is displayed as an accepted option during checkout.

3. Payment Currency

All product prices and order totals on Offerova are displayed in United States dollars (USD) unless otherwise expressly indicated.

Customers are responsible for reviewing the currency and final amount presented before confirming their purchases.

If a customer's financial institution performs a currency conversion, the institution may apply its own exchange rate or conversion-related charges.

Such charges, when applicable, are determined by the customer's financial institution or payment provider rather than Offerova.

4. Payment Authorization and Processing

Payment authorization is an essential part of completing an order through our online store.

When a customer submits payment information, the selected payment provider processes the transaction according to its authorization and verification procedures.

A successful authorization confirms that the payment method has been accepted for processing, subject to the payment provider's applicable conditions.

In certain circumstances, additional verification may be required to confirm the legitimacy or accuracy of a transaction.

This can occur when:

• Payment information is incomplete or inconsistent.
• The payment provider requests additional verification.
• A transaction is flagged for potential unauthorized activity.
• Technical processing issues prevent immediate confirmation.
• Additional information is necessary to complete the purchase.

Orders requiring further verification may experience a delay before fulfillment can begin.

Important: Payment authorization and order preparation are separate processes.

Offerova's standard order handling period is 1–2 business days after order confirmation. This period refers to preparing an order for shipment and does not represent a required waiting period before payment authorization.

5. Order Confirmation

After successfully completing checkout, customers receive appropriate order confirmation information through the contact details provided during purchase.

An order confirmation may include:

• Order reference number.
• Purchased product names and quantities.
• Selected product options.
• Item prices and applicable taxes.
• Shipping and billing information.
• Total transaction amount.
• Relevant order status information.

Customers should review their confirmation details carefully.

If you identify an incorrect product selection, billing detail, or delivery address, please contact our support team as soon as possible.

An order confirmation acknowledges the transaction submitted through our website. Fulfillment remains subject to successful payment processing, product availability, and applicable order verification.

6. Pricing and Billing Transparency

Offerova aims to present clear and accurate pricing for the wall art prints offered through our website.

The price displayed on a product page reflects the listed selling price for that particular product or selected variation.

Where products are available in different sizes, formats, or configurations, pricing may vary according to the options selected.

Before completing checkout, customers can review the final order information, including applicable taxes and any additional charges.

We do not intentionally add undisclosed charges after an order has been completed.

Although we make reasonable efforts to maintain accurate pricing, occasional typographical or technical errors may occur.

If a material pricing error is discovered, we may contact the customer to explain the issue and provide appropriate options, including cancellation and reimbursement of any payment collected.

Price changes do not retroactively alter the agreed price of an accepted order except as permitted by applicable law or with the customer's agreement.

7. Sales Tax and Additional Charges

Applicable sales taxes are determined according to relevant tax requirements and the circumstances of the transaction.

When sales tax is required, the applicable amount will be calculated and disclosed during checkout before the purchase is finalized.

The final amount charged for an order may include:

• The total price of the selected products.
• Applicable sales taxes.
• Any additional charges expressly disclosed before payment confirmation.

Offerova does not guarantee that all purchases are exempt from tax.

Customers should review the complete checkout summary before submitting payment.

8. Free Standard Shipping

Offerova provides free standard shipping throughout the United States for eligible orders, with no minimum purchase requirement.

Our standard delivery schedule is:

Order processing begins after confirmation, and the total delivery estimate is measured from the purchase date under normal circumstances.

Business days exclude weekends and applicable public holidays.

Shipping estimates are not guaranteed arrival dates. Carrier delays, severe weather, and other circumstances beyond our reasonable control may affect delivery.

Orders may be shipped through providers such as USPS or UPS, depending on the shipment.

Tracking information is generally provided within 24 hours after shipment.

For complete delivery information, please consult our Shipping Policy.

9. Customer Billing Responsibilities

Customers must provide accurate, current, and complete billing information when placing an order.

By submitting payment details, you confirm that you are authorized to use the selected payment method.

Customers are responsible for ensuring that:

• Their billing name and address are accurate.
• Their selected payment method is valid and authorized.
• Sufficient funds or available credit exist to complete the transaction.
• Their contact information is correct.
• Any verification requirements established by the payment provider are completed when necessary.

Incorrect billing information may result in unsuccessful payment authorization or additional transaction review.

Offerova reserves the right to request reasonable verification when necessary to investigate suspicious or potentially unauthorized transactions.

We will not ask customers to provide their account passwords or complete payment credentials through ordinary customer support email communications.

10. Transaction Security

Protecting customer information is an important part of maintaining a reliable online shopping experience.

Offerova operates through a WordPress and WooCommerce-based storefront, with payment transactions handled through the payment services enabled at checkout.

Depending on the payment integration and website configuration, transaction security measures may include:

• HTTPS connections secured through SSL/TLS encryption.
• Payment authorization through third-party payment processors.
• Payment-provider verification procedures.
• Website and account access controls.
• Technical and administrative safeguards intended to reduce unauthorized activity.

The payment provider selected during checkout is responsible for its applicable payment processing infrastructure and security practices.

The information accessible to Offerova depends on the payment method and technical integration involved.

We do not guarantee that electronic payment systems are entirely free of security risks or that unauthorized transactions can never occur.

Customers are encouraged to use trusted devices, protect their account credentials, and report suspicious activity promptly.

Further details about our information-handling practices are available in our Privacy Policy.

11. Unsuccessful or Declined Payments

Occasionally, a payment may be declined or fail to complete.

Common reasons include:

• Insufficient available funds.
• Incorrect billing information.
• Expired or invalid payment details.
• Payment provider security restrictions.
• Transaction authorization failures.
• Temporary technical interruptions.

If your payment is unsuccessful, please review the information entered and follow any instructions displayed during checkout.

You may also contact your financial institution or selected payment provider for clarification.

If another supported payment method is available, you may choose it during checkout.

Orders cannot proceed to normal fulfillment until the applicable payment requirements have been satisfied.

If you believe you were charged for an unsuccessful order, please contact Offerova with the available transaction details so we can help investigate.

12. Payment Verification and Fraud Prevention

Offerova may review certain transactions when unusual activity, inconsistent information, or potential payment misuse is identified.

Additional verification may be requested to protect customers and reduce fraudulent transactions.

Depending on the circumstances, we may:

• Request confirmation of order-related information.
• Review transaction authorization results.
• Temporarily pause fulfillment while a payment concern is investigated.
• Contact the customer to resolve discrepancies.
• Decline or cancel a transaction when reasonably necessary.

These measures are intended to support transaction integrity.

Where an order is canceled after payment has been collected, any applicable reimbursement will be made to the original payment method.

We will handle payment-related concerns in accordance with applicable laws and the relevant payment provider's procedures.

13. Order Changes and Cancellations

If you need to change or cancel an order, please contact our customer support team as soon as possible.

Requests are reviewed according to the order's current status.

An order that has not entered preparation or shipment may be easier to modify or cancel.

Once an order has been processed or transferred to a shipping carrier, changes or cancellation may no longer be possible.

If cancellation is approved after payment has been collected, the applicable refund will be issued to the original payment method.

Where an order has already shipped, customers may need to follow the procedures described in our Returns & Refund Policy.

Submitting a cancellation request does not automatically guarantee that the order can be stopped before shipment.

14. Returns and Refund Eligibility

Offerova offers a 30-day return window beginning on the delivery date for eligible products.

To qualify under our standard return policy, an item must be:

• Unused.
• In its original condition.
• Returned with its original packaging.
• Accompanied by all originally supplied accessories or components.
• Supported by valid proof of purchase.

Customers must contact our support team before returning an item.

Approved return requests receive a Return Authorization Number (RA#), which must be clearly displayed on the outside of the return package.

Offerova supplies a prepaid return shipping label for approved returns. Customers who follow the provided return instructions are not charged for approved return shipping.

Personalized items, custom-made products, products expressly identified as final sale or clearance, and merchandise damaged through misuse are generally excluded from standard change-of-mind returns.

These exclusions do not limit mandatory consumer rights concerning defective, damaged, or incorrectly supplied merchandise.

For full eligibility conditions and return instructions, please refer to our Returns & Refund Policy.

15. Refund Methods and Processing Times

Approved refunds are issued to the original payment method used to complete the purchase.

Our refund process includes three distinct stages.

Stage 1: Return Inspection

After returned merchandise reaches the designated return location, our team reviews the product and its eligibility.

Estimated inspection period: 3–5 business days after receipt.

Stage 2: Refund Issuance

Once a return has been inspected and approved, the applicable refund is processed.

Refund issuance: 5–7 business days after return approval.

Stage 3: Financial Institution Processing

After the refund has been issued, the customer's bank or payment provider may require additional time to reflect the funds in the original account.

Additional posting time: 3–10 business days.

These timeframes are separate. The inspection period does not replace the refund issuance period, and financial institution processing may extend the time before the funds become visible.

Refunds are not guaranteed to appear immediately after return approval.

If the original payment account has been closed or is otherwise unavailable, please contact customer support so the situation can be reviewed according to the applicable payment provider's procedures.

16. Payment Disputes and Unauthorized Charges

If you notice an unfamiliar charge, an incorrect transaction amount, or another payment concern involving Offerova, please contact our support team.

Include any available information that may help identify the transaction, such as the order number, purchase date, amount charged, or payment reference.

For your security, do not send full payment card numbers, security codes, account passwords, or other unnecessary sensitive credentials.

We will review the available order and transaction records and provide appropriate assistance.

Customers also retain any applicable rights to contact their financial institution or payment provider regarding unauthorized transactions, billing errors, or payment disputes.

Nothing in this policy restricts rights available under applicable payment protection or consumer protection laws.

17. Exchanges and Replacement Purchases

When customers wish to exchange a wall art print for a different design, size, or available product, Offerova uses a return-and-reorder process.

The original product must be returned in accordance with our return requirements and approved.

A separate order can then be placed for the desired replacement item.

Eligible credit from an approved return may be applied toward a replacement purchase where applicable.

Replacement products are subject to availability and the prices displayed at the time of the new order.

Customers should review the replacement order total before completing payment.

For damaged, defective, or incorrect merchandise, please contact customer support so that appropriate remedies can be considered.

18. Third-Party Payment Services

Payment transactions may involve independent payment processing providers.

These providers may have their own authorization requirements, transaction security measures, privacy practices, and dispute procedures.

Offerova does not control independent decisions made by a customer's bank, financial institution, or payment provider regarding transaction approval, declined payments, or the time required to post completed refunds.

Where a payment-related issue requires information from a third-party provider, we may work with the relevant service to review the available transaction details.

Customers may also need to contact their payment provider directly when an issue concerns their financial account.

For information about personal information and third-party processing, please review our Privacy Policy.

19. Changes to This Payment Policy

Offerova may update this Payment Policy to reflect changes in checkout functionality, available payment options, operational procedures, or applicable legal requirements.

Any revised policy will be published on our website with an appropriate last-updated date.

Changes will apply prospectively unless otherwise permitted by law or validly agreed with the customer.

Updates will not retroactively eliminate payment or consumer rights applicable to an already accepted order.

We encourage customers to review this policy periodically, particularly before making a new purchase.

20. Payment Questions and Customer Assistance

We understand that payment questions sometimes arise before or after an online purchase.

Whether you need help understanding a checkout charge, confirming an order, reviewing a failed payment, or checking the status of a refund, our customer support team is available to assist.

To help us review your request efficiently, please include your order number when available and a clear description of the payment concern.

Our customer support response target is within one business day.

Response times may occasionally be longer during weekends, public holidays, or periods of increased inquiry volume.

Offerova — Payment and Customer Support

Website: https://offerova.shop/

Email: contact@offerova.shop

Phone: +1 859 742 9042

Business Address:
3379 Blackberry Dr
Erlanger, KY 41018
United States

At Offerova, our approach to payment transparency is simple: customers should understand what they are paying, how their transactions are handled, and where to turn when assistance is needed.