Last Updated: 02/04/2026

Welcome to Offerova's Help Center

Finding the right artwork for your space should feel enjoyable, and getting answers about your purchase should be just as simple.

At Offerova, we're committed to making your shopping experience clear and convenient, from exploring our wall art collections to receiving your order.

Below, you'll find answers to frequently asked questions about our products, ordering process, payment options, shipping, returns, and customer service.

If you need additional information, our team is always happy to help.

Wall Art & Product Information

1. Does Offerova sell physical wall art or digital downloads?

Offerova specializes in physical wall art prints designed to complement homes, offices, and other interior spaces.

When you purchase a physical print from our collection, you're ordering a tangible product that will be shipped to your designated delivery address.

Our physical prints are not digital download files.

We recommend reviewing each product description before purchasing to understand exactly what is included with your selected artwork.

2. How can I find the available sizes and materials for a print?

Available sizes, materials, and product specifications are described on the individual product pages.

Depending on the artwork, the listing may provide different size or format options.

Before placing your order, review the product description and select the variation that suits your intended display area.

When planning your wall arrangement, we recommend measuring your available space and considering the proportions of the artwork.

If you need clarification about a particular product's specifications, please contact us at contact@offerova.shop.

3. Are frames included with the wall art prints?

Whether a frame is included depends on the specific product and its listed configuration.

Some product images may feature artwork displayed inside frames or styled in furnished rooms to demonstrate how a print could look in an interior setting.

These presentation images do not necessarily mean that frames or decorative accessories are included.

Please check the product description and selected options to confirm whether your purchase includes a frame or consists of the print only.

If framing information is unclear, our support team can help you review the available product details before ordering.

4. Will the printed artwork look exactly like the pictures on my screen?

We make reasonable efforts to present our artwork accurately through product photography and digital previews.

However, minor differences in color appearance may occur because of individual screen settings, brightness, contrast, display calibration, and surrounding lighting.

The appearance of printed artwork can also be influenced by the materials used and the lighting conditions in the room where it is displayed.

We encourage customers to review the complete product description, including dimensions and material information, before purchasing.

If an item arrives with a material defect or does not match its stated specifications, please contact us so we can review the issue.

5. Can I order personalized or custom wall art?

Customization availability depends on the individual product.

If an artwork offers personalization or custom options, those features will be identified in the relevant product listing.

Customers should carefully review any personalization details, spelling, dimensions, or requested specifications before completing a custom order.

Please note that personalized and custom-made merchandise is generally excluded from our standard change-of-mind return policy.

This exclusion does not affect mandatory customer rights when merchandise is defective, damaged, or incorrectly supplied.

If you have a question about a particular design or available option, feel free to contact our support team.

6. How should I care for my wall art prints?

Proper handling helps preserve the appearance of your artwork.

For general print care, we recommend:

• Handling prints with clean, dry hands.
• Avoiding unnecessary contact with the printed surface.
• Keeping artwork away from excessive moisture and humidity.
• Minimizing prolonged exposure to direct sunlight.
• Avoiding abrasive cleaners and harsh chemicals.
• Using suitable framing or display methods for the print's size and material.

If the product includes specific care instructions, those instructions should take priority.

For additional guidance about a particular print, contact our customer support team.

Ordering & Payments

7. How do I place an order on Offerova?

Ordering from Offerova is straightforward.

Browse our wall art collection and select the print you would like to purchase.

Choose any available product options, such as size or variation, and add the item to your shopping cart.

When you're ready, proceed to checkout, provide your billing and shipping information, and select an available payment method.

Before confirming your purchase, review your items, address, and final order total.

After successful checkout, you'll receive appropriate order confirmation information.

If you experience difficulty placing an order, contact us at contact@offerova.shop.

8. Which payment methods do you accept, and will I be charged sales tax?

Offerova accepts online payments through the payment methods displayed during checkout.

Available payment options are determined by the payment services currently enabled on our website.

All product prices are presented in U.S. dollars (USD), unless otherwise indicated.

Applicable sales taxes are calculated and disclosed during checkout according to relevant tax requirements.

You'll be able to review your final order total, including applicable charges, before completing your purchase.

Payment authorization takes place through the selected checkout payment service.

For more information about transaction processing, billing, and payment security, please review our Payment Policy.

9. Can I change or cancel my order after placing it?

If you need to modify or cancel an order, please contact our customer support team as soon as possible.

We will review your request according to the order's current processing status.

Orders that have not yet entered fulfillment or shipment may be easier to modify or cancel.

Once an order has been prepared or transferred to a shipping carrier, changes or cancellation may no longer be possible.

Please include your order number and the specific changes you would like to request.

If cancellation is approved after payment has been collected, the applicable refund will be returned to the original payment method.

Shipping & Delivery

10. Where does Offerova ship?

Offerova currently ships orders within the United States only.

Customers must provide an accurate and complete U.S. shipping address during checkout.

Shipping availability for a particular address is determined by the delivery services available for the order.

We do not currently offer international shipping.

If you have questions about whether your delivery address can be serviced, contact our customer support team before purchasing.

11. Does Offerova offer free shipping?

Yes. Offerova provides free standard shipping throughout the United States for eligible orders.

There is no minimum purchase requirement to qualify for our standard free shipping offer.

This means eligible orders receive complimentary standard delivery regardless of the total purchase value.

Any applicable shipping details are displayed during checkout.

For complete information about our delivery conditions, please review our Shipping Policy.

12. How long will it take to receive my order?

Our standard delivery schedule includes both order processing and shipping transit.

Under normal circumstances, customers can expect their orders to arrive within 4–7 business days from purchase.

Business days exclude weekends and applicable public holidays.

These estimates are not guaranteed arrival dates. Weather conditions, transportation disruptions, and other carrier-related circumstances may affect delivery.

We recommend reviewing your tracking information once your order has shipped.

13. How can I track my order?

Tracking information is generally provided within 24 hours after your order has shipped.

Orders may be delivered through carriers such as USPS or UPS, depending on the shipment and available services.

Once tracking information becomes available, you can use the provided details to monitor the progress of your package.

Carrier tracking systems may occasionally take additional time to display updated shipment activity.

If you need help locating your tracking number or checking your delivery status, email contact@offerova.shop with your order number.

14. Will I need to sign for my package?

Most delivery requirements depend on the shipment and the carrier's procedures.

For additional security, orders exceeding $200 may require a signature upon delivery.

This does not mean every order above $200 will automatically require a signature.

If a signature is required, an authorized recipient should be available to accept the package.

When delivery cannot be completed, the carrier may provide instructions for another delivery attempt or another available collection arrangement.

Please monitor your tracking information for updates.

15. What should I do if my order is delayed or appears missing?

If your order has not arrived within the estimated delivery period, begin by checking your tracking information.

Shipping may occasionally be affected by weather, carrier delays, transportation interruptions, or address-related concerns.

If the tracking information does not resolve your question, please contact our support team.

Provide your order number, tracking details if available, and a short description of the problem.

If tracking shows that your package was delivered but you cannot locate it, check the delivery area and whether another authorized recipient accepted it.

If the package remains missing, contact Offerova so we can review the available delivery information and help investigate.

16. What happens if my wall art arrives damaged or I receive the wrong item?

If your print arrives damaged, defective, or different from the product you ordered, please contact us as soon as reasonably possible.

Send an email to contact@offerova.shop with your order number, an explanation of the issue, and photographs of the product and packaging when available.

Please keep the original packaging while your request is being reviewed, when reasonably possible.

Our team will evaluate the situation and explain the appropriate next steps.

Depending on the circumstances and applicable consumer rights, a resolution may include a replacement, authorized return, refund, or another appropriate remedy.

Returns, Exchanges & Refunds

17. What is Offerova's return policy?

Offerova offers a 30-day return window beginning on the delivery date for eligible products.

To request a return, contact our customer support team within this period.

Returns require prior approval, and merchandise must meet the applicable eligibility requirements.

Customers should not send items back without first receiving authorization and instructions from Offerova.

For complete conditions and exclusions, please review our Returns & Refund Policy.

18. What conditions must my item meet to qualify for a return?

To qualify for a standard return, the item must be unused, remain in its original condition, include its original packaging and all supplied accessories or components, and be accompanied by valid proof of purchase.

Prior return authorization is also required.

The following items are generally excluded from standard change-of-mind returns:

• Personalized products.
• Custom-made products.
• Merchandise specifically marked as final sale or clearance.
• Items damaged through customer misuse or improper handling.

These exclusions do not override mandatory consumer rights concerning defective, damaged, or incorrectly supplied products.

19. How do I start a return?

To request a return, email contact@offerova.shop with your order number and the reason for your request.

Our support team will review the information and determine whether the product qualifies under our return conditions.

If your return is approved, you'll receive a Return Authorization Number (RA#), a prepaid return shipping label, and instructions for preparing and sending the package.

The RA# must be clearly displayed on the outside of the return package.

Please include the original packaging and all supplied components.

Do not ship the product before receiving approval and return instructions.

20. Do I have to pay for return shipping?

No. Offerova provides free return shipping for approved returns when customers follow the supplied instructions.

Once your return is authorized, we provide a prepaid return shipping label.

Use the provided label and display the assigned RA# clearly on the outside of the package.

This helps ensure that the return can be identified and processed correctly.

We do not charge restocking fees for approved returns.

Please contact our team before shipping merchandise back, as unauthorized returns may require additional review.

21. Can I exchange a print for another design or size?

Yes, eligible products can be exchanged through our return-and-reorder process.

First, contact Offerova to request a return for the original product.

The original item must be returned and approved under our return conditions.

You can then place a separate order for your preferred replacement design, size, or available product.

Eligible credit from an approved return may be applied toward the replacement purchase where applicable.

Replacement products are subject to availability and the prices displayed at the time of the new purchase.

If your original product was damaged, defective, or incorrectly supplied, contact customer support so we can review the appropriate resolution.

Still Have Questions? We're Here to Help.

We want every interaction with Offerova to be clear and helpful, whether you're exploring artwork for a new room, comparing print options, or following up on an existing purchase.

Our customer support team can assist with product information, ordering, payment questions, shipping updates, damaged merchandise, returns, and refunds.

To help us respond efficiently, please include your order number for any purchase-related inquiry.

We aim to respond to customer messages within one business day. Response times may occasionally be longer during weekends, public holidays, or periods of increased demand.

Contact Offerova

Offerova — Customer Care

Website: https://offerova.shop/

Email: contact@offerova.shop

Phone: +1 859 742 9042

Business Address:
3379 Blackberry Dr
Erlanger, KY 41018
United States

At Offerova, we believe finding artwork for your space should be an experience worth enjoying. We're here to provide the information and support you need to shop with confidence.