Last Updated: 02/04/2026

We're Here to Help

At Offerova, we believe that a great shopping experience goes beyond choosing the right wall art. It also means knowing where to turn whenever you have a question, need assistance, or want more information about your purchase.

Whether you're exploring our collection, preparing to place an order, or following up on a recent delivery, our customer support team is here to provide clear, thoughtful assistance.

We welcome questions about our wall art prints, available product options, ordering, payments, shipping, returns, and refunds.

Our goal is to make communicating with Offerova simple, professional, and convenient.

Get in Touch With Offerova

You can reach us using the official contact information below.

Business Name: Offerova

Website: https://offerova.shop/

Customer Support Email: contact@offerova.shop

Contact Phone: +1 859 742 9042

Business Address:

3379 Blackberry Dr
Erlanger, KY 41018
United States

For order-related inquiries, we recommend contacting us by email so you can provide your order number and any relevant supporting information.

Our team will review your request and provide assistance based on the details available.

Customer Support Response Times

We understand that timely communication is important, especially when your inquiry involves an active order or delivery.

Our customer support response target is within one business day.

Business days exclude weekends and applicable public holidays.

Response times may occasionally be longer during periods of increased customer service demand, weekends, or public holidays.

We review inquiries with the aim of providing accurate information and practical solutions rather than incomplete or rushed responses.

For the most efficient assistance, please include a clear description of your question and any relevant order information.

How We Can Assist You

Product Information and Wall Art Questions

Choosing artwork often involves considering dimensions, materials, colors, and how a print will fit into your space.

If you need clarification before placing an order, our team can assist with available product information, including:

• Artwork dimensions and available sizes.
• Product materials and specifications.
• Available designs and variations.
• Frame inclusion, when applicable.
• Product care recommendations.
• Information about available customization options.

We recommend reviewing the relevant product page first, as it contains the specifications and options associated with each print.

If something remains unclear, contact us with the product name or website link so we can better understand your question.

Ordering and Checkout Assistance

If you experience difficulty placing an order through our website, we can help review your concern.

Common inquiries include:

• Questions about the checkout process.
• Order confirmation information.
• Billing details.
• Payment authorization concerns.
• Incorrect product selections.
• Requests to update order information.
• Order cancellation inquiries.

Offerova accepts online payments through the payment methods displayed at checkout.

All prices are shown in U.S. dollars (USD), unless otherwise indicated, and applicable taxes and charges are presented before purchase completion.

If you need to request a change or cancellation, please contact us promptly.

Changes may not be possible once an order has entered fulfillment or been shipped.

Shipping and Delivery Support

We want customers to understand when they can expect their wall art to arrive.

Offerova provides free standard shipping throughout the United States for eligible orders, with no minimum purchase requirement.

Our standard delivery estimates are:

These estimates apply under normal circumstances and exclude weekends and applicable public holidays. They are not guaranteed delivery dates.

Orders may be shipped using carriers such as USPS or UPS.

Tracking information is generally provided within 24 hours after shipment.

Orders exceeding $200 may require a signature upon delivery.

If you have questions about a delivery, our support team can assist with shipment information, tracking updates, address concerns, or unexpected delays.

Please include your order number and tracking details when available.

Returns and Exchange Assistance

If you need to return an eligible wall art print, our team can explain the process and help you request authorization.

Offerova accepts eligible return requests within 30 days of the delivery date.

Products must meet our return eligibility requirements, including being unused, in their original condition, and accompanied by the original packaging, supplied components, and valid proof of purchase.

All returns require prior approval.

Once approved, customers receive a Return Authorization Number (RA#), return instructions, and a prepaid shipping label.

The RA# must be clearly displayed on the outside of the return package.

Approved return shipping is free when customers follow the supplied instructions.

For standard exchanges, customers return the original eligible product for approval and place a separate order for the replacement item. Eligible credit may be applied toward the replacement purchase where applicable.

Please do not ship any merchandise back before receiving authorization and the correct return instructions.

Refund Status and Payment Questions

Our customer support team can also assist with questions regarding approved refunds.

The standard refund procedure includes three separate stages:

1. Return inspection: 3–5 business days after the returned product is received.
2. Refund issuance: 5–7 business days after return approval.
3. Financial institution processing: An additional 3–10 business days may be required for the funds to appear in your account.

Approved refunds are issued to the original payment method.

If you have questions about the status of a refund, contact us with your order number and relevant return information.

Our team can review the available transaction details and provide guidance.

Damaged, Defective, or Incorrect Products

If your wall art arrives damaged, defective, or different from the product you ordered, please contact us as soon as reasonably possible.

We recommend including:

• Your order number.
• A description of the issue.
• Photographs of the affected product, when available.
• Photographs of the original packaging, when relevant.
• Any additional details that may help us understand the concern.

Please retain the product and packaging while your request is being reviewed, when reasonably possible.

We will evaluate the circumstances and explain the appropriate next steps.

Depending on the situation and applicable customer rights, available remedies may include a replacement, authorized return, refund, or another suitable resolution.

What to Include When Contacting Us

Providing the right information helps our team identify your inquiry and respond more efficiently.

For order-related requests, please include the following details when applicable:

Full Name: The name associated with your order.

Order Number: The reference number provided in your order confirmation.

Email Address: The email address used during checkout.

Subject of Inquiry: A brief explanation of what you need help with.

Relevant Details: Product names, tracking information, photographs, or other information related to your request.

For general product inquiries, an order number is not required.

Please avoid sending account passwords, complete payment card numbers, security codes, or other unnecessary sensitive financial information through email.

Helpful Store Information

For additional details about purchasing from Offerova, you can review our website policies.

Terms of Service: Information about website use, customer responsibilities, and purchase conditions.

Privacy Policy: Details about personal information, data handling, and privacy choices.

Payment Policy: Information about checkout payments, billing, transaction authorization, and refunds.

Shipping Policy: Delivery destinations, free standard shipping, estimated delivery times, tracking, and shipment concerns.

Returns & Refund Policy: Return eligibility, authorization requirements, exchanges, prepaid shipping labels, and refund procedures.

Frequently Asked Questions: Answers to common questions about our products, ordering process, shipping, and customer support.

These resources are intended to help customers make informed purchasing decisions and understand the services available through our store.

Our Commitment to Clear Communication

At Offerova, we recognize that every customer inquiry deserves attention.

A question about artwork dimensions can be just as important as a request concerning an existing shipment. Both deserve clear and accurate information.

We approach customer support with a focus on professionalism, transparency, and practical assistance.

Our priorities are to:

• Provide understandable information about our products and services.
• Respond to customer inquiries within our stated response target whenever possible.
• Communicate clearly about shipping and order status.
• Explain return and refund conditions without unnecessary confusion.
• Review product or delivery concerns fairly.
• Respect customer information and privacy.

We want customers to feel comfortable reaching out before purchasing and confident that their concerns will be taken seriously afterward.

Contact Offerova Customer Support

Have a question about a wall art print? Need help with a recent order? Want to request a return or check on a delivery?

We're here to help you find the information you need.

Offerova — Customer Care

Website: https://offerova.shop/

Email: contact@offerova.shop

Phone: +1 859 742 9042

Business Address:
3379 Blackberry Dr
Erlanger, KY 41018
United States

Customer Support Response Target: Within one business day, with occasional delays during weekends, public holidays, or periods of increased demand.